Policies, Terms and Conditions

Return Policy

If, for any reason, you are not completely satisfied with a purchase, you may return most items within 30 days of receipt for exchange or refund (minus shipping). If you have return inquires more than 30 days after receipt, please contact the manufacturer directly for possible repair or replacement.

Please be aware that all returns are subject toSundownCoast’s return conditions. Items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included. No exceptions. This includes mounting marks on returned scopes.

We do not charge any restocking fees for returned goods meeting the terms of return policy. Those not meeting our requirements are subject to a restocking fee of 10%.

All exchanges and returns require Sundown Coast be notified of the problem. Unexpected returns will be refused. Feel free to contact us at 530-242-1732 if you have any questions.

 

Acccuracy of Information

Pricing and availability are subject to change without notice.SundownCoasthas no liability in the case of any orders arising from typographical errors or incorrect pricing and reserves the right to cancel any orders without assigning any reasons. Further,SundownCoastreserves the right to revoke any offer and correct any omission, error, or inaccuracy, whether or not a quotation or order has been submitted, confirmed and/or your credit card charged. Every effort has been made to ensure accuracy of information listed andSundownCoastis not responsible for any errors, omissions or inaccuracies contained therein.

 

Sales Tax

Sales tax is only charged to orders with shipping and billing addresses located withinCalifornia. At this time that charge is 7.5%.

 

Payment Options

SundownCoastoffers a number of payment options so that you can choose the one that best fits your needs. We accept Visa, MasterCard, and Discover credit cards, PayPal, debit cards, postal money orders and wire transfers. 

 

Order Cancellation Policy

At SundownCoastwe pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible. Most in-stock items ship within 24 hours fromCaliforniaso it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.  Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If your order cannot be canceled prior to shipping you are responsible for returning the item toSundownCoast at your expense.

Please allow up to 10 business days for your return to process from receipt of the returned merchandise.

 

International Orders

SundownCoast specializes in shipping internationally and aspires to make the process as simple as possible for our customers. Many of our products can be shipped only to specific countries. For all customers with either an international billing or shipping address in their order, please read the following Country List or email us should you have any questions.

Shipping

Please read the section on International Shipping . All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the buyer.

Please note that some products are prohibited from shipping internationally by the U.S. Government. For more details please read the Export Regulations below.

 

Export Policy and Export Restrictions Information

The U.S. Department of State's Directorate of Defense Trade Controls, the U.S. Department of Commerce's Bureau of Industry and Security, and the U.S. Department of the Treasury's Office of Foreign Assets Control administer export control regulations that affect some aspects of our business. Some items on the website may require an export license andSundownCoastdoes not export those items. They include but are not limited to the following:

1.         Generation 2, 3, or 4 Night Vision Equipment and Night Vision Accessories

2.         Thermal Imaging Equipment and Heat Seekers

3.         Optical Sighting Equipment and Tactical Lights (both Hand-Held and Weapon-Mountable), Accessories, and Mounting Hardware

4.         Tactical Gear and Weapon Accessories

5.         Knives

6.         Military Apparel including Body Armor, Helmets and Helmet Accessories, and Shields

 

SundownCoastdoes not participate in theU.S.export licensing program. Export licensing requires extra manpower and shipping delays that our small company cannot afford. Most of our items can be exported without an export license to NATO and ANZAC countries but there are exceptions. Just ask.